Frequently Asked Questions
We are taking orders as normal, and are no longer limiting the maximum quantity of each product to 6 in the UK as we have the majority of our core range in stock. Our courier partners’ ability to deliver remains largely unaffected, although there are surcharges to some destinations that will be shown on checkout if they apply.
We are currently experiencing high demand, and are running at 1-2 working days for your order to be dispatched..
70% of our core range is in stock and available, and we are receiving more supplies daily. We have paused our Chilled/Fresh service until further notice. You can order from our Ambient range as usual. If a product is ‘In Stock’ on the website, we have it available in our warehouse.
We will keep you updated of any changes.
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our “help” button below.
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
We ship from 7 warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.
Yes! We offer the following expedited shipping options:
- Ground Shipping – UPS
- 3 Day Select – UPS
- 2nd Day Air – UPS
- Next Day Air Saver – UPS
- Next Day Air – UPS
- Next Day Air Early AM – UPS
Shop More. Save More.
Orders $100 and up are automatically discounted. The more you shop, the more you save.
| Discount | Order Value |
| 5% | $100-$174.99 |
| 10% | $175-$249.99 |
| 15% | $250+ |
Shipping Times
Your order will ship via USPS, UPS or UPS Surepost, depending on what shipping option you select at checkout. Same day shipping for orders placed until 12 PM PST. Details of the various shipping options are outlined below:
We ship only within the continental United States. We do not currently ship to PO boxes, APO, or FPO addresses or internationally. All flat rate shipping orders over $49 will ship for free.
- Flat Rate Shipping – on orders over $49
- 2nd Day Air – UPS
- Next Day Air – UPS
- Prices may vary due to weight.
See below for approximate delivery times based on what zone you’re shipping to. Products from the same order are often shipped from different warehouses. This does not affect your shipping cost, but may require the order to be delivered in multiple packages and the shipping time may vary.
Tracking of orders
Once your order has been placed, you’ll first receive an order confirmation email. A shipment notification email with tracking information will follow. You can also check the status of your order by logging into your account.
If your order shipped via UPS, you can also enroll in UPS My Choice by going to ups.com/mychoice. This free service will proactively send you delivery alerts updating you on the day and time of your delivery. Plus, you can reroute your orders to another location, leave instructions for the driver or schedule a redelivery, giving you additional control over your deliveries.
If your order shipped via USPS, you can also enroll in USPS Informed Delivery by going to tools.usps.com/go/TrackConfirmAction. This free service will proactively send you delivery alerts updating you on the day and time of your delivery. Plus, you can reroute your orders to another location, leave instructions for the driver or schedule a redelivery, giving you additional control over your deliveries.
Trying to find your delivered package? Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn’t turned up please contact us.
Returns Policy
Need to return an item? We pride ourselves on providing our customers with the best customer service and support we can. We have all been there so, for any reason, you may return your order to Clothing Shop Online within 30 days of the purchase date subject to the Return Policy below:
- Should you wish to return goods fill out the form below.
- Should you wish to cancel or exchange an order, simply fill out the form below for the goods you do not want to keep and place a new order for the goods you require.
- Please include a copy of the invoice with your return to insure proper credit in a timely manner.
- All returns must be authorized by Clothing Shop online in advance (our warehouse can’t accept returns without a valid return number).
- Clothing Shop Online can’t accept returns of printed, washed or decorated merchandise. You are responsible for inspecting the garments before performing any alterations or embellishments.
- If you have a problem or discrepancy (including shortages, damages, etc) with an order please fill out the form below within 72 hours of receiving goods.
- If returning defective merchandise please use a piece of tape to indicate the location of the flaw.
- All returned or refused shipments are subject to outbound freight charges and return freight charges.
Clothing Shop Online Terms and Conditions of Use
1. ACCEPTANCE OF TERMS
Welcome to clothingshoponline.com (the “Site”), a web site operated on behalf of Clothing Shop Online LLC (“CSO”).
The Terms and Conditions of Use include any posted guidelines or rules applicable to particular Content or Services (as defined below) and, as updated by CSO from time to time, are collectively referred to as the “Terms and Conditions” and govern the use of the Site. You should carefully read the Terms and Conditions before using the Site. You can review the most current version of the Terms and Conditions at any time at http://hn.arrowpress.net/lusion-sample/ By using the Site, you: (i) acknowledge that you have reviewed and agree to be bound by the Terms and Conditions; (ii) represent and warrant that you are at least eighteen (18) years old; and (iii) represent and warrant that you have the legal authority to accept the Terms and Conditions. If you work for or represent a business, you represent and agree that you are authorized by that business to enter into this Agreement on behalf of that business. This is a legally binding agreement. If you do not agree with the Terms and Conditions, you are not authorized to use the Site. The Site is operated from the United States of America on behalf of CSO. If you choose to access the Site online from locations outside the United States, such conduct is at your own risk and subject to the laws of the United States of America, and you are responsible for compliance with any local laws. You may not use or export anything (including information) from the Site in violation of U.S. export laws, regulations or these Terms and Conditions.
2. ACCESS TO THE SITE
Access to certain portions of this Site may require login and password information provided only to users who have registered (the “Registered Users”). The login and password are provided for the use of the Registered User only and are not transferable. If you have received a login and password that belong to another person, you are not authorized to use that login account and we request that you notify CSO of the misdirected login information. Misuse of a login account, including, without limitation, unauthorized sharing of the login and password, may result, at CSO’s sole discretion, in cancellation of the Registered User’s registration and other remedies, and CSO shall have no liability to the Registered User.
3. CONTENT AND SERVICES
The Site may provide certain content (including, without limitation, documents, photographs, advertisements, marketing materials, pricing information, text, graphics and images) and services that CSO may change or update from time to time (the “Content” and “Services”). The Content and Services offered on the Site are provided solely to enable CSO to provide information about its products. CSO shall have the right, but not the obligation, in its sole discretion to refuse, monitor or remove any Content contained within the Site. CSO expressly disclaims all responsibility or liability to any person or entity for the performance or nonperformance of such content review.
Any disclosures made through the Site should only be made after reviewing and agreeing to the Privacy Policy found at http://hn.arrowpress.net/lusion-sample/ In the event that any posted Content appears to be inappropriate for display on this Site for any reason, users and Registered Users are encouraged to contact CSO in accordance with Section 5 to request removal of such Content.
4. USE OF THE SITE AND REGISTRATION
Use of the Site is voluntary. You may choose not to use the Site and you may choose not to register as a Registered User. You may use or download Content for your business only as specifically permitted on the Site, or for your personal, noncommercial purposes.
The information CSO obtains from users and Registered Users will be used only in accordance with CSO’s Privacy Policy. You may inactivate your login and password at any time by contacting CSO at the addresses provided in Section 5.
If you choose to register as a Registered User, you agree that you will be responsible for maintaining your password as confidential and for any activity that occurs as a result of your enabling or permitting another person or entity to use your password. You agree to immediately notify CSO by one of the methods in Section 5 in the event that (i) your password is lost or stolen, or (ii) you become aware of any unauthorized use of your password or of any other breach of security related to the Site. CSO is not responsible for any loss or damage arising from your failure to comply with the provisions of this section.